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Information from A - Z

Information for your stay

“Durchs Reden kemmen d`Leit zam!” (“Talking brings people together!”) an old Tyrolean saying represents our philosophy best. No matter why in case you have a question please feel free to contact both my team and me whenever you want. No question can throw us out of balance!

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I - J

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Z

Activities

You can obtain information about activities directly from our colleagues at the reception.

Afternoon snack

We serve our afternoon snack as part of our ¾ pampering board daily from 3:00 to 5:00 pm in our fireplace bar.

Our service staff will, of course, be happy to serve your drinks at your table.

Airport transfer

Are you travelling comfortably by plane or train and need a transfer to or from the hotel?
Simply provide your travel details at the reception, and we will arrange a transfer for you with one of our partner companies.
Information about transfer rates is available directly at our reception (extension 500).

Alarm

Every Saturday at 12:00 noon, a general alarm is sounded in Sölden for testing purposes.

Alpine huts

If you have any questions or would like recommendations regarding our huts, please feel free to contact the reception.

Après Ski Bar

Our Après Ski Bar "Halli Valli" is open daily from 15:00 - 18:30. To get to our Après Ski Bar, follow the signs on the ground floor which will guide you through our restaurant "Stüberl".

Aqua Dome

The Aqua Dome Thermal Spa in Längenfeld in the Ötztal is one of Austria’s most renowned thermal baths. Spread over approximately 22,000 m², it offers a water world with 12 indoor and outdoor pools filled with thermal water at 34–36 °C. Particularly impressive is the outdoor area with its distinctive open-air pools.

In the sauna world, you will find 9 saunas, including a loft sauna, gorge sauna, earth sauna, and hay barn sauna, complemented by the steam dome, herbal bath, and spacious lounging and relaxation areas.

As an official Aqua Dome partner, you can purchase entry tickets directly at our reception (ext. 500).

Aqua Dome
Oberlängenfeld 140
6444 Längenfeld
https://www.aqua-dome.at/en/

ATM

Located directly opposite the hotel at the building of the "Sporthütte Fiegl".



Baby crib

Upon request, we will be happy to provide a baby crib for your smallest family members.

Banks

Branches of various banks are available in the direction of the village center:

Erste Bank / Sparkasse Imst+43 (0) 5010 0771Dorfstr. 96(750 metres)
BTV Sölden+43 (0) 5053 330 Dorfstr. 31(750 metres)
Raiffeisenbank Sölden+43 (0) 5254 2226Dorftsr. 88(850 metres)

Bathrobes

Are included in your wellness bag and we will provide you with them free of charge for the duration of your stay. We kindly ask you not to go to the hotel restaurant or the fireplace bar in your bathrobe during the day as well as in the evening.

The bathrobe size does not fit? Then simply report to the reception (dial 500) and we will exchange it for you.

Bath Slippers

Are included in your wellness bag.

It is important to us to offer our guests all the amenities of a 4* hotel but we throw up to 150 pairs of bath slippers incl. packaging into the garbage every day. Help us to reduce this mountain of waste. Our suggestion: use your own bath slippers and feel even more at home during your stay.

Billing

To avoid long waiting times please pay your bill the evening before your departure until 09:00 pm or on your departure day from 07:00 am. Payment is possible in cash, with EC card, Master Card, Visa as well as with a gift voucher issued by our hotel.

Blankets

We will be happy to bring an additional blanket to your room upon request. Please contact our reception (dial 500).

Book corner

In our fireplace bar, you will find a small selection of books and magazines. We hope you enjoy browsing through them.

Breakfast

We serve breakfast as part of our ¾ pampering board from 07:30 - 10:30 am in our restaurant "Stüberl".
Our restaurant manager and his team are always happy to answer your questions.

Bus connections

The bus stop (Gaislachkoglbahn) is located 30 meters from the hotel, directly opposite the valley station of the Gaislachkoglbahn. Buses run daily between Obergurgl and Imst. Exact departure times and schedules are available at the reception.

Bus Stop

The bus stop "Gaislachkoglbahn" is located only a few meters from our hotel and all start below the pedestrian bridge of the Gaislachkoglbahn.

Buses in the direction of the city center, Längenfeld, Ötz, Ötztal Bahnhof as well as Imst start on the side of the gondola station.

Buses in the direction of Obergurgl, Hochgurgl, Vent and Zwieselstein start on the opposite side of the road.





Center Shuttle

In the center of Sölden (approx. 550m) you will find the center shuttle (inclined elevator), which connects Sölden directly with the beginners ski area Innerwald.

Changing Room

We are happy to provide you with our changing room with shower facilities in the basement on the day of arrival, should your room not yet be ready and you already want to make the first turns in the snow. Likewise, this room is also available to our departing guests who would like to spend one last day of skiing with us to shower before the planned departure and freshen up for the way home.

Charging Cable

If you need a charging cable, please contact our reception (dial 500). We have charging cables for the most common mobile phone brands and will provide them for you.

Charging station (e-charging)

You can charge your electric vehicle directly at our hotel. Please contact the reception, where you will receive all the necessary information. (The charging station is subject to a fee.)

Check-In

Your room is ready for occupancy from 15:00 at the latest on the day of arrival. In case of earlier arrival at our hotel, luggage can be left in the luggage storage.

If you are arriving after 22:00 during your stay, please let us know before 21:00. We will deposit your key card at our reception and then we will inform you about all important information regarding your arrival. For more information, please refer to the "Late Arrival on arrival day" section.

Check-Out

The hotel room is at your disposal until 10:00 am on the day of departure. To avoid long waiting times at check-out, you are welcome to settle your bill at the reception until 21:30 the evening before departure. For special requests, please contact our reception team.

If you need your room for a longer period of time, you will find more information under the heading "Late Check Out". Likewise, further information on the use of our locker room incl. shower facilities is available under the heading "Changing Room".

Chip card / room key card

You will need your room key card to open your room door, activate the electricity in your room, access the ski and ski boot room, and use the night entrance after 11:30 pm.

Church service

The parish church of Sölden is situated slightly elevated in the center of the village. Catholic services are held every Sunday at 9:30 am and 10:00 am. For more information, please refer to the notice board at the church.

City Map

The interactive city map of Sölden guides you confidently through your vacation day. Intuitive operation and fast results make it an indispensable companion.
https://www.soelden.com/summer/holiday-region/interactive-local-map.html

Clothe hangers

You still need some hangers? Please contact the reception (dial 500) - we will be happy to bring additional hangers to your room.

Clothing 

We ask our guests to visit our fireplace bar during the afternoon snack as well as the restaurant during the dinner in appropriate clothing, therefore we ask you to refrain from wearing tracksuits, shorts, bathrobes and slippers.

Coffee machine

In your room you will find a Nespresso coffee capsule machine.
Would you like a kettle? You can ask for it at the reception with the number 500.

Concierge service

Our reception (dial 500) will be happy to assist you with reservations for restaurants, ski courses or thermal spa admissions.

Country Codes

+1United States +385Croatia
+30Greece+386Slovenia
+31Netherlands+387Bosnia & Herzigovina
+32Belgium+39Italy
+33France+40Romania
+34Spain+41Switzerland
+350Gibraltar+420Czech Republic
+351Portugal+421Slovakia
+352Luxembourg+423Liechtenstein
+353Ireland+43Austria 
+354Iceland+44Great Britain 
+357Cyprus+45Denmark 
+358Finland+46Sweden 
+359Bulgaria+47Norway 
+36Hungary+48Poland
+370Lithuania+49Germany 
+371Latvia+65Singapore 
+372Estonia+7Russia 
+375Belarus+852Hong Kong 
+380Ukraine+90Turkey 
+381Serbia+966Sauda Arabia 
+382Montenegro+971United Arab Emirates 
+383Kosovo+972Israel 

Credit Cards

Payment is possible with Maestro card, Master Card and Visa.
Diners Club and American Express cards are not accepted for payment.


Daily housekeeping

Daily from 8:00 am to 3:00 pm. If you do not require room service, please hang the "Do not disturb" sign on your door. Please note that room cleaning after 2:30 pm is only available upon request at the reception (ext. 500).

Dentist (emergency only)

Suddenly suffering from a toothache? Below are the contact details for your nearest dentist:

Dr. Viktoriya Hrytsenko
Gemeindestrasse 1
Phone: +43 (0) 5254 2172

Dr. Melanie Gstrein-Posch
Hainbachweg 23
Phone: +43 (0) 5254 3043 0
E-mail: info@zahnarzt-soelden.at

Diet / nutrition

For special dietary requirements (e.g., vegetarian, gluten-free, etc.), please inform our reception (ext. 500) or our service staff. Our kitchen will prepare accordingly and offer you alternative dishes.

Digital guest directory

Access all relevant information about your stay from anywhere. We provide our digital guest directory as the perfect companion for you.
Our reception will be happy to assist you in creating a shortcut on your home screen, so that all information is just a tap away.

Dinner

We serve dinner as part of our ¾ indulgence board from 7:00 pm to 9:30 pm. If you arrive for dinner after 9:00 pm., our kitchen will be happy to prepare the main course and dessert for you.

Direct bookers

More individuality. Booking advantages. Better cancellation conditions. Packages and special offers.

Personal contact with you allows us to better respond to your individual needs. Carpet or parquet? With or without balcony? Shower or bathtub? View? Floor? All this can be discussed in detail in a direct contact. Early booking bonus, regular guest discount, introductory offers, you, as direct booker, will profit the most from these. Direct bookers have access to customized and time-limited packages, which are associated with clear price advantages. For example "4 nights for the price of 3".

Distances from Sölden

Zwieselstein  3,5 km
Obergurgl10,0 km
Längenfeld14,0 km
Hochgurgl15,0 km
Vent16,5 km
Ötz32,0 km
Imst48,0 km
Innsbruck88 km

Doctor & pharmacy

Dr. Drapela
General and Sports Medicine
Dorfstraße 71
Phone: +43 (0) 5254 30399

Dr. Hermann Köhle
General Practitioner
Gemeindestrasse 1
Phone: +43 (0) 5254 2040

Ötztal Pharmacy Sölden
Gemeindestrasse 1
Phone: +43 (0) 5454 2670

Emergency service: 141

Drinking water

The tap water in the Ötztal valley is safe to drink and can be enjoyed without any concerns.

Dry cleaning

Please place any laundry you wish to have cleaned in the laundry bag provided in your room and fill out the attached order form.
Hang the laundry bag on the outside of your room door by 9:00 am at the latest so that our housekeeping staff can collect it for cleaning.
Laundry service is available for an additional charge and usually takes 24 hours.



Early Departure

We would like to inform you that in case of early departure or non-use of any part of your arrangement, the full amount is payable and no refund will be given.

Electricity

In all rooms there is a main power switch next to the entrance door, by inserting your room card you can turn all lights on and off at the same time. Please help us to save electricity.

Elevator

The elevator is located directly next to the staircase and connects all floors in the hotel. We kindly ask you not to use the elevator in case of emergency or fire alarm!

Emergency numbers

For an external call from your room phone, please dial the phone number.

Fire department122
Police133
Rescue / Ambulance144
Mountain rescue140
Medical on-call service141
International emergency call112

Emergency Exits

Follow the marked signs in the corridors. Please also note the escape route plans on your room door inside.

Excursions & Activities

An overview of excursions and activities in our Ötztal is available here. Our reception (dial 500) will be happy to help you with advice and information to excursions and activities.

Fire Alarm

Our rooms are equipped with fire detectors. The automatic fire alarm system in the hotel will inform you via the loudspeakers in case of emergency. When the warning signal sounds, please leave the house calmly and without hectic along the escape route instructions (see information on the room door inside).

If you notice a fire yourself, close the door to the fire room, immediately inform the reception via telephone (dial 500) or activate the fire alarm. Please follow the instructions of our staff and remain calm.

Do not use the elevator in case of fire! If the escape route is blocked by smoke, close the door and stay in the room. Make yourself heard at the window and wait for the fire department.

Fire Extinguisher

There are several fire extinguishers on each floor. Please note the signs in the hallways.

Fireplace Bar

Our fireplace bar is located on the first floor next to the reception and is open daily until 11:00 pm.
Our bar team will be happy to serve you your favorite cocktail right by the fireplace.

First Aid

Plasters and bandages for small emergencies are available at the reception.

Freizeit Arena

The Freizeit Arena in Sölden offers guests a wide range of activities away from the ski slopes, including indoor swimming pool, sauna and fitness center. 

Freizeit Arena Sölden
Gemeindestraße 4
Phone: +43 (0) 5254 2514
https://www.freizeit-soelden.com/home.html

Front Door – Main Entry

Our hotel entrance door will be closed by 11:30 pm. Your room card also opens the main entrance door. Hold the room card at the black reader to the left of the main entrance.

Gift Vouchers

Are you looking for a suitable gift for your loved ones? We will be happy to issue you a voucher for a hotel stay.

Tip: In our voucher store on our website, you can also order and customize the vouchers online: https://www.hotel-soelden.at/en/designerhotel/voucher/ 

Gift Voucher Settlement

If you wish to redeem a voucher for settlement, please inform our reception in the first 3 days of your stay, so that we can take it into account in the final bill. Thank you very much!

Grocery Stores

Spar Ennemoser
(approx. 550 m)Towards to the center of the village
MPreis(approx. 650 m)Direaction Obergurgl
Mini MPreis(approx. 850 m)Towards to the center of the village

Hairdresser

In Sölden there are two hairdressers at your disposal:

Friseur Grüner
Gemeindestr. 1
Phone: +43 (0) 5254 2375

Friseur Fiegl
Dorfstr. 104
Phone: +43 (0) 5254 2238

Hairdryer

You will find a hairdryer in the bathroom. If your hairdryer does not work, contact our reception (dial 500).

Hiking Tour

Immerse yourself in the untouched nature and snowy winter landscapes of the Ötztal valley. Brochures with details on winter hiking trails can be found at the reception. Our staff will be happy to assist you with recommendations and tips.

Hospital

The St. Vincent Hospital in Zams is about 1 hour's drive (62km) from Sölden.
Phone: +43 (0) 5442 600

Internet connection

To connect to our WLAN, select our "Valentin_Internet" from the available networks. The password is "valentin" and you are connected to the internet.


Keycard

You will need your room key card to open your room door, activate the electricity in your room, access the ski and ski boot room, and use the night entrance after 11:30 pm.

Late Check-Out

If available on the day of departure, we will be happy to make your hotel room available until 04:00 pm for an additional charge of € 90,00. Please contact our reception (dial 500) directly to clarify the availability.

Laundry & Ironing Service

Please place any laundry you wish to have cleaned in the laundry bag provided in your room and fill out the attached order form.
Hang the laundry bag on the outside of your room door by 9:00 am at the latest so that our housekeeping staff can collect it for cleaning.
Laundry service is available for an additional charge and usually takes 24 hours.

Liability

We are not liable for valuables and cash, unless they were deposited in our safes. You have the possibility to use the safe, which is located in your room, free of charge for the duration of your stay. The general insurance conditions apply.

You can find more information under the heading "Safe".

Local Tax

The local tax is € 5,00 per night for adults and children from 15 years. Children under 15 years are exempt from the local tax. 

Lost And Found

If you find any items, please hand them in at the reception. If you are looking for lost items, please ask our reception (dial 500).

Items lost/found outside the hotel can be inquired or handed in at the lost property office Sölden.

Lost Property Office Sölden
Gemeindestr. 1 (1st floor)
Phone: +43 (0) 5254 22 25 21

Opening hours

Monday - Friday08:00 - 12:00 hrs
Thursday16:00 - 18:00 hrs

Luggage

We will be happy to leave your luggage secured at our reception until departure. You will receive a small pre-numbered section after dropping off your luggage. Please have this ready when you pick up your luggage, as it can only be returned upon presentation of this section. If you need help with your luggage, please contact the reception (dial 500).

Lunch packages

Are you planning an early departure in the morning with a long journey ahead? We would be happy to prepare a packed lunch for you. It includes sandwiches, a drink, fruit, and a small sweet treat. Please inform the reception (ext. 500) by 7:00 pm the evening before.

Magazines & Journals

Magazines and journals are available in our fire place bar.

Matches / lighters

You will get them at our fire place bar or at our reception.

Meal cancellation

If you should go out for dinner, we ask you to inform the reception (dial 6).

Mealtimes

Breakfast07:30 - 10:30 am 
Fireplace Bar08:00 am - 11:00 pm
Afternoon snack03:00 - 05:00 pm
Dinner07:00 - 09:30 pm

Mobile phones

For the sake of our guests seeking relaxation, telephone calls are not permitted in the entire dining areas and in the sauna & relaxation area. We thank you for your understanding. Upon request, disposable headphones are available for you at the reception.


Newsletter

You do not want to miss any more information about our promotions and specials. Sign up at the reception for our newsletter mailing and be the first to benefit from our unique offers.

Nespresso coffee

If you require decaffeinated coffee, please ask our housekeeping or reception team.

Night Entrance

If you plan to go out in the evening, please be sure to take your room key card with you. It allows you to use the night entrance and conveniently access your room upon returning.
To do so, hold the key card up to the black reader located to the left of the main entrance.

Nutrition / Diet

For special dietary requirements (e.g., vegetarian, gluten-free, etc.), please inform our reception (ext. 500) or our service staff. Our kitchen will prepare accordingly and offer you alternative dishes.

Opening  Hours

Reception07:00 am - 09:30 pm
Fireplace bar08:00 am - 11:00 pm
Sauna & relax area02:00 pm - 07:00 pm
Sauna during bad weatherUpon request at our reception

Parking Garage

Free parking is available directly at the hotel (entrance next to Pizzeria Nudeltopf) as well as reserved spaces in the Gaislachkogl Garage. Please do not park in the spaces to the right of the hotel along our après-ski area or in the cable car parking lot behind the hotel.

On the 5th floor of the parking garage, just about 100 meters from the hotel, we have reserved parking spaces for our guests. These can be used free of charge for the entire duration of your stay. Please note that spaces cannot be reserved in advance.

If you choose a garage parking space in the Gaislachkogl Garage, we ask that you use it for the entire duration of your stay and refrain from using the hotel parking spaces in this case. A detailed entry description will be provided at check-in.

It is essential that you provide us with your vehicle license plate number before entering the garage so that it can be registered in the system. Only then can the garage be used free of charge as part of your reservation.
If the license plate is not submitted in advance, the standard parking system with license plate recognition will be activated automatically – in this case, parking fees will apply and must be paid directly at the garage payment machine.

Hotel Valentin accepts no liability for damage to or theft of vehicles or valuables caused by third parties.

Parking Service

We are happy to assist you with parking your car. Our colleagues can park your vehicle in the Gaislachkoglbahn parking garage on our reserved spaces for a fee of €20,00. If you need your vehicle, please inform the reception (ext. 500) approximately 15 minutes before your planned departure so that it will be ready for you at the hotel entrance upon your arrival.

Payment

We accept: Mastercard, Visa & Maestro cards. It is also possible to pay in cash or with a gift voucher issued by our hotel.

Petrol Station

The petrol station BP is located about 350m from our hotel. You will find it on the main road (Dorfstr. 148) village inwards.

Pets

Respecting the wishes of other hotel guests, we request your understanding for the fact that pets/animals are not allowed in our hotel.

Pharmacy

The Ötztal pharmacy is located at Gemeindestrasse 1, about 1.2 km from the hotel.
Phone: +43 (0) 5254 2670

The current opening hours can be found under the following link:
https://www.oetztal-apotheke.at/kontakt/oeffnungszeiten/

Pillows

We offer a selection of different pillows. Please contact the reception (dial 500) - we will be happy to bring appropriate pillows to your room.

Police

The police station Sölden is located in Dorfstr. 151 and is about 600m away from our hotel.
Phone: +43 (0) 59133 7108 100

Post Office

The nearest post office is located at Dorfstr. 82 and is 600m away from the hotel. The reception will gladly send your mail and provide it with appropriate postage. The costs will be added to your hotel bill.

Printing / Copying / Scanning

Please contact our colleagues at the reception (dial 500). Files in the most common formats can be sent to us by e-mail info@hotel-valentin.at. We cannot use external storage media for security reasons. 

Radio

You can also receive various radio stations via the TV. In our room folder you will find a list of available radio stations.

Reception

The reception is open from 07:00 am - 09:30 pm and can be reached by phone. During this time we are happy to answer all your questions, requests and suggestions. Dial 500 for an in-house call from your room telephone or +43 (0) 5254 2267 for a call from your mobile phone.

In case of an emergency, the reception can be reached by phone 24 hours a day.

Repairs

We are grateful for any advice in case of possible defects or damages in your room and in the hotel. Please use the repair stickers (Post It's) on your desk or contact our reception.

Restaurant receipts

We ask that you check your beverage bills daily and sign them before leaving the restaurant ou our Fireplace bar. Signed bills cannot be corrected afterwards. Thank you for your understanding!

Roadside Assistance

To make your vehicle fit for the road again as quickly as possible after a breakdown, the car workshop of Auto B. Frischmann GmbH in the Ötztal is at your disposal for expert repairs.

Phone: +43 (0) 5254 2168

Room card

You need your room card to open the room door, the electricity supply in the room, to open the ski and ski boot room, the wellness area and for the night entrance.

If you lose your room card, please come to the reception with all your other cards so that we can reprogram them. Please note that we charge € 5,00 for lost room cards.

Room cleaning

Daily from 8:00 am to 3:00 pm. If you do not require room service, please hang the "Do not disturb" sign on your door. Please note that room cleaning after 2:30 pm is only available upon request at the reception (ext. 500).

Room service

Of course you can also enjoy your drinks in your room. Our reception team (dial 500) is available by telephone from 07:30 am - 09:00 pm. Our service staff will bring the desired drinks to your room for a service fee of € 10,00.

Safe

Please use your room safe (located in the closet) to keep all your valuables safe. You will find the operating instructions directly on or in the safe. The general insurance conditions apply.

We cannot accept any liability for valuables that are not deposited in the safe. In the case of particularly valuable items (cash, jewelry), these can also be stored for you in our central safe.

Sauna & Relaxing Area

Our sauna & wellness area (nude area) is located in the basement is open daily from 02:00 - 07:00 pm for you.

Here you will find:
Finnish sauna
Biosauna
Steam bath 
Infrared cabin
Relaxation room incl. waterbeds
Vitality buffet

Access to our "Sauna & Relax Area" is permitted to all adult hotel guests. Please note that children up to 14 years of age cannot use this area (from 14 years of age only when accompanied by an adult).

Sauna Towels

Sauna towels are available for you in the "Sauna & Relax Area". We kindly ask you not to take towels from the sauna area to your rooms, but to put them in the laundry baskets provided.

Sewing Utensils

Sewing utensils are available in the bathroom in the box next to the sink.

Shoe polishing machine

Directly in the entrance area of the reception is our shoe polishing machine.

Shuttle service

Are you travelling comfortably by plane or train and need a transfer to or from the hotel?
Simply provide your travel details at the reception, and we will arrange a transfer for you with one of our partner companies.
Information about transfer rates is available directly at our reception (extension 500).

Ski & ski boot room

Both rooms are located in the basement and are easily and simply accessible by the hotel elevator.
We kindly ask you not to enter the hotel rooms with ski boots.

Ski & snowboard depot

In case you rent your ski equipment at Intersport Glanzer, you have a free ski & board depot in all Glanzer sports stores around Sölden. You will find a depot of Intersport Glanzer directly in our hotel.

Ski area map (Interactive)

You would like to know which lifts or slopes are currently available to you. You can find this and further information in the interactive piste map of the Sölden ski area: https://winter.intermaps.com/soelden?lang=en

You will also find the piste map in the start menu of our Digital Guest Folder.

Ski pass

You can get your ski pass directly at the cash desk of the Gaislachkoglbahn. As well you can buy them online and pick them up at the machine next door.

https://www.soelden.com/winter/ski-area/soelden-skipass-price-list/online-ticketing.html

Please do not forget to show your ID for discounts for children up to 16 and seniors over 75. Refunds can only be made directly at the lift ticket office.

Ski rental

Whether ski boots, poles or clothing, at Intersport Glanzer you will find everything your heart desires. Intersport Glanzer is located directly in the basement of our hotel. Please note the special discounts for our hotel guests.

Ski school

You or your youngest want to learn skiing/snowboarding for the first time or refresh old skills? No problem.

The Sölden Ski School will provide you with the right ski instructor, whether it's a group or individual course.

Telephone +43 (0) 5254 2364

Our reception (dial 6) will be happy to assist you with course bookings.
An overview of the services offered can be found at https://skischule-soelden.com/en/en.html.

Skiing area

The Gaislachkoglbahn is only 30m away. From there you can reach the entire ski area. Piste maps are available on request at the reception or you can use the digital piste map in our digital guest folder.

Smoking

All our rooms are non-smoking rooms. Smokers are provided with an ashtray at the hotel entrance and on the balcony. For unauthorized smoking in the room, we will charge you the applicable cleaning costs, but at least € 200.00. If a fire alarm is triggered and thereby the fire department is alerted, an invoice for the cost of the fire department operation will be charged to the person responsible.

Social Media

Hotel Valentin is also present on Facebook & Instagram. "Like" our page and we will keep you up to date. On our social media channels we also inform you about special promotions and specials.

Link Instagram: https://www.instagram.com/hotel.apartments.valentin/
Link Facebook: https://www.facebook.com/hotel.apartments.valentin/

Stamps

The reception will gladly send your mail and provide it with the appropriate postage. The cost will be added to your hotel bill.

Stores

On weekdays, most stores are open from 09:00 am - 07:00 pm and closed over lunch. In supermarkets you can shop throughout (you will find more information under the heading "Grocery Store"). On Saturday, stores are usually open until 06:00 pm.

Storage for valuable things

Money and jewelry must be kept in the in-room safe.
We cannot accept liability for valuables that are not stored in the safe.
For particularly valuable items (such as cash or jewelry), we are happy to store them securely in our central safe.
Please contact our reception team for assistance.

Swiss pine products

A small selection of Zirben products is available for purchase at our reception.

Tap Water

The tap water in the Ötztal valley is safe to drink and can be enjoyed without any concerns.

Taxi

The reception will organize a taxi for you (please regard 5 to 10 minutes until arriving).

Telephone

Internal calls: For a room-to-room call, please dial the respective room number.

Calls local and national: For an external simply dial the phone number.

International calls: For an international call, please dial the international access code, from the country code followed by the phone number.

Important numbers:

Reception500
International emergeny call112

In case of emergency we are always at your disposal on +43 (0) 5254 2267.

Tourist Office

The Sölden Tourist Office is located in the town center on the opposite side of the river.
The staff will be happy to advise you and assist you with any questions.

Ötztal Tourism – Information Sölden & 360° Adventure World
Achweg 5
Phone: +43 (0) 57 2000

Towel Change

If you require a towel change during your stay, please leave the towels on the floor. Otherwise, for the good of the environment, the towels won’t be changed.

Train Station

The nearest train station is in Ötztal Bahnhof (39km away). From here you can easily reach the cities of Imst, Innsbruck, Munich, Lindau as well as Bregenz.

TV / Television / Radio

If you need assistance in starting up the TV, our staff is available to help you. You can find a program list in our room folder.

Umbrellas

Are available at the reception for a deposit.


Wake-up call

You wish a wake-up call? You are welcome to let our reception know. 

Weather forecast

You will find the weather forecast for Sölden every morning in the elevator (notice board) as well as in our morning post which is already ready for you at the table in the restaurant.

Wellness bag

A wellness bag is available for you during your stay. In case you particularly like our wellness bag, you can purchase it for € 15,00. Please note that the bathrobe can be purchased additionally for a fee of € 65,00.

Winter Hiking Trails

Immerse yourself in the untouched nature and snowy winter landscapes of the Ötztal valley. Brochures with details on winter hiking trails can be found at the reception. Our staff will be happy to assist you with recommendations and tips.

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